Why Home Service Businesses Need CallScore.AI

Every phone call is an opportunity—whether it’s booking a new job, securing a repeat customer, or building trust with potential clients. Without a structured way to measure call quality, businesses risk losing revenue due to poor communication and missed sales opportunities.

How It Works

• AI-powered call audits evaluate every call with predefined criteria.
• Transcripts and recordings are analyzed for agent performance.
• Each call receives a **Call Score** based on key performance indicators.
• Actionable insights help managers improve team training and efficiency.
• Reports track agent progress, ensuring consistent customer service quality.

Key Call Evaluation Criteria

• Proper branding in the opening
• Agent introduced their name
• Caller’s contact and name confirmed with correct spelling
• Email address requested
• Call properly classified and marketing source identified
• Correct fee quoted and booking process followed
• Clear communication of next steps
• Excellent customer service and proper closing with branding

Scoring the Call

Each agent is evaluated using a binary system, with **Yes = 1 point** and **No = 0 points** for each criterion. The Call Score is calculated as follows:

Call Score = (Total Points Earned / Total Possible Points) × 100

Results are rounded to the nearest whole number and stored for future coaching and performance tracking.

Actionable Insights & Reporting

• Call Feedback and Evaluation Score stored for tracking
• Detailed reports highlight areas of success and improvement
• Coaching recommendations for agents needing enhancement sessions

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